Return Policy
RETURN POLICY
Last updated July 06, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@genermine.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
GENERMINE
Attn: Returns
RMA #
2 rue de charretiers
Argenteuil, 95100
France
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0758893663
info@genermine.com
Notice Regarding Translations:
This refund policy was originally prepared in English. While we have provided translations for your convenience, please be aware that these translations may not be entirely accurate or precise. If you have any concerns or questions regarding the content of this refund policy, we encourage you to contact us directly for clarification. We are here to assist you with any issues or inquiries you may have.